HealthRaw

Support

Write to [email protected]. For privacy requests, use [email protected]. Please don't send Health data, private links or connector tokens by email.

Some Health data is missing

Apple Health does not tell apps when access to a data type was refused; the data just doesn't appear. Check iPhone Settings → Health → Data Access & Devices → HealthRaw, and turn on the categories you want.

Cancel Premium

Premium is billed by Apple. Cancel it in iPhone Settings → your name → Subscriptions, or from the app's subscription screen. Refunds are handled by Apple. Cancelling does not delete your cloud data right away: it is deleted 30 days after the subscription ends (backup copies within about 35 days after that), or straight away if you delete it yourself.

Delete your data

Free tier

We hold nothing about you. Delete the app, and any export files you saved or shared, wherever you put them.

Premium, with the app

  1. Open HealthRaw → Cloud Sync → Your cloud data.
  2. Choose “Delete all cloud data”, then confirm both prompts.
  3. Cancel the subscription in your Apple account settings (the app takes you there).

Premium, without the app

If you have an active private link, open it in your browser and use its “Delete my data” page. This proves access without sending the link to support. Confirm deletion there.

If you have no working private link, contact [email protected] with the subject “Delete my data”. We will explain how to verify account ownership; we do not identify accounts by your email address and an App Store order ID alone does not grant access. Do not include Health data or secret tokens. We respond within one month; for complex requests we explain any permitted extension.

If you do nothing, your data is deleted 30 days after your subscription ends (backup copies within about 35 days after that).

What deletion does

We destroy your account's keys first, which makes the stored data unreadable at once. Then we remove the encrypted data and revoke all links and connector keys. Encrypted backup copies become unreadable and are deleted within about 35 days. Data that an AI service has already read is held by that service; ask its provider to delete it.

Contact

[email protected]
[email protected]
DMT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (DMT sp. z o.o.), ul. Budowlanych 1A, 62-081 Baranowo, Poland; KRS 0000836521; NIP 7812007881; REGON 385877414

You can also complain to the Polish data protection authority (UODO, uodo.gov.pl) or the authority in your own EU country. See the privacy policy for all your rights.